Terms and Condition

Terms and Conditions

Welcome to DODO Online Shop (https://dodoshopping.in).
By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. Business Information

  • Business Name: DODO Online Shop

  • Owner: Aditya Pandey

  • Business Type: Individual / Proprietorship

  • Email: pandeyaditya2118@gmail.com

  • Contact Number: +91 63930 15388

  • Service Area: Rura (Kanpur Dehat) and nearby areas

2. Use of Website

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision.

  • The information provided by you is accurate and complete.

  • You will not use the website for any unlawful or unauthorized purpose.

3. Products & Services

  • We sell fresh vegetables and related grocery items.

  • Product images are for representation purposes only; actual products may vary slightly due to natural variations.

  • Availability of products depends on daily stock and mandi supply.

4. Order Placement & Acceptance

  • Orders can be placed through our website.

  • An order is considered confirmed only after successful payment.

  • We reserve the right to cancel or refuse any order due to stock unavailability, pricing errors, or unforeseen circumstances.

5. Pricing & Payment

  • All prices listed are in Indian Rupees (INR).

  • Payments are processed securely through Razorpay.

  • We are not responsible for payment failures caused by third-party payment gateways, banks, or network issues.

6. Delivery Policy

  • Delivery is available only in Rura (Kanpur Dehat) and nearby areas.

  • Delivery time is same day or next day, depending on location and order volume.

  • Delays may occur due to weather conditions, traffic, or operational issues.

7. Returns, Replacement & Refunds

  • ❌ No returns are accepted on fresh vegetables.

  • ✅ Replacement is allowed only if a wrong item is delivered.

  • 💰 Refunds, if applicable, will be processed to the original payment method within 7 days.

  • Refunds will be issued only after verification of the issue.

8. Cancellation Policy

  • Orders once confirmed cannot be cancelled after dispatch.

  • Cancellation requests must be raised immediately after placing the order by contacting us.

9. User Responsibilities

You agree:

  • To provide correct delivery details.

  • To be available at the delivery location at the time of delivery.

  • That DODO Online Shop is not responsible for failed deliveries due to incorrect address or unavailability.

10. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of DODO Online Shop and may not be copied or reused without written permission.

11. Limitation of Liability

DODO Online Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages.

  • Quality issues arising from improper storage after delivery.

  • Delays caused by factors beyond our control.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, and courts of Uttar Pradesh shall have exclusive jurisdiction.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective once posted on this page.

14. Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact:

DODO Online Shop
📧 Email: pandeyaditya2118@gmail.com
📞 Phone: +91 63930 15388